Refund policy

Return & Refund Policy

Direct Sales:

Under the Moon Cocktails does not sell directly to consumers via this website. Consequently, we do not accept returns or process refunds for merchandise or beverages through this portal.

Retail Returns:

 If you wish to return a product due to a change of mind or purchasing error, please return the item to the retailer where it was originally purchased, in accordance with their specific return policy.

Quality Guarantee:

 We take great pride in the quality of our cocktails. If you believe you have received a defective product or have a quality concern regarding a bottle purchased from one of our retail partners, we want to know about it.

Please contact us at  info@redwlf.com with  the following information:

 - Where and when the product was purchased.

- Photos of the bottle and lot codes (usually found on the label or glass).

- A description of the issue.

While we cannot offer financial refunds for third-party transactions, we are committed to ensuring our customers have a high-quality experience and will address quality concerns on a case-by-case basis.